Policies/Check in/Check out

What time is check in, and what time is check out?

Check in is 4PM, and check out is 12 noon.

Due to the hotel’s high occupancy levels throughout the year, early check ins and late check outs are not typically available. Early arrivals or late departures require booking the room for an additional night. The hotel does not offer half-day or partial-day rates. Please contact our staff to arrange for this additional booking. For more information contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

Can we check in early?

The hotel guarantees rooms to be ready for check in at 4PM every day. If you arrive before that, the staff will process your check in and store your luggage until a room becomes available. The only way to guarantee a room is ready for you before 4PM, is to purchase the room for the night before your arrival day. The hotel does not offer half-day or partial-day rates. Please contact our staff to arrange for this additional booking. For more information contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

Can we check out late?

The only way to guarantee a room is available for you to stay past 12 noon is to purchase the room for the night of your departure day. The hotel does not offer half-day or partial-day rates. Please contact our staff to arrange for this additional booking. For more information contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

How far in advance can we make a reservation?

Reservations can be made approximately 54 weeks in advance. That is two weeks short of one year.

Is breakfast included?

This hotel does not include a breakfast in the room rate as there is not a suitable facility. However, there are wonderful breakfast items available at our Main Street Market located near our lobby building on the ground floor of Building #1. A large variety of items can be found from fresh fruit, pastries, cereal, milk, juices, to lunch meat, cheese, bread and other “quick-grab” items for many meals. Stock up the fridge in your room!

Is Mimi’s Café at the hotel?

Mimi’s Café sits on our adjacent property and is just 200 feet from the lobby. Mimi’s Café operates completely independently and guests must pay directly at the restaurant. Guests are not able to charge meals back to their room. There is no complimentary breakfast included at the hotel. Mimi’s Café breakfast options range between $5 and $15 per person, depending upon what is ordered. There is a children’s menu and items can be purchased to-go (take away). Mimi’s Café has wonderful coffee drinks like lattes, mochas and other specialty drinks; get one to go on your way to Disneyland!

Is parking free? Can we park after check out?

Parking is free, and each room is allowed one car. A second car is $20 + tax per day. You may leave your vehicle in the parking lot until 3PM on your departure day, after which it will be flagged for towing. You should move your vehicle to a Disney parking location if you intend on staying at the parks past 3PM, otherwise you may check with the front desk if extended parking is available. If parking is available past 3:00pm that will be an additional charge of $20 + tax per day/per car. Please speak with front desk on the day of your check out to see if the extended parking is available. Parking is for hotel guests ONLY.

Can we cancel our reservation without penalty?

If you booked directly with the hotel, reservations must be canceled 48-hours before your arrival to avoid the penalty of one night’s room and tax charge. If you booked through any third party, you must contact them directly to cancel your room and adhere to their specific cancelation rules as they may be different from the hotel rules. For more information contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

How many Wyndham Rewards points do I need for a free night?

15,000 points are required currently for one free night at our location. To book your room, you must go through the Wyndham Rewards desk at https://www.wyndhamrewards.com, or at 866-996-7937.

What is the pet policy?

The hotel does not allow animals.

What is the policy for minors checking in?

Minors may check into the hotel so long as the minor has a government issued form of identification and also a valid credit card in their name (matching the government identification).

Can we prepay for our room before we arrive?

We do not have a prepayment option. For security reasons, the registered guest must be present at the hotel with their valid credit card to utilize the card upon check in, and no third-party credit cards will be accepted. Our best suggestion would be to make the reservation under a third party such as Expedia.com or Booking.com or another online booking company which offers a prepayment option.

You are sold out. Can we get on your waitlist?

The hotel does not have a waitlist option. Due to the electronic, real-time nature of bookings, rooms are often cancelled and immediately re-booked online automatically. Your best option is to check back with our reservations team frequently. Contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

May we send ourselves mail or packages to the hotel?

We are happy to receive up to 3 pieces of mail, or packages during your stay with us free of charge. For unusual, oversized or numerous packages please contact us for more information on storage and fees at 714-776-6120, or email to stay@hojoanaheim.com.

You must make sure that they are sent to the attention of the lead passenger name on the reservation in our system. If the names do not match, we are unable to sign for the package and it will be refused for delivery.

Please use the following format:

ATTN: John Doe arr. 01/01/19
c/o Howard Johnson Anaheim
1380 S. Harbor Blvd.
Anaheim, CA 92802

We have a birthday in our group. May we arrange something special?

The hotel’s gift shop, the Main Street Market, does offer some options. Contact the hotel directly to be transferred to the gift shop for options at 714-776-6120. You may also purchase items to be delivered to the hotel from locations such as www.disneyland.disneyfloralandgifts.com and www.maryscakeshop.com. We are happy to hold these items for your arrival.

Rooms/Amenities

How many people can a room accommodate?

Rooms with one king bed accommodate a maximum of 3 persons. Rooms with two double beds or two queen beds accommodate a maximum of 5 persons, including infants. All suites accommodate a maximum of 5 persons, including infants. For a family of 6 or more persons, contact us for information on interconnecting rooms, or other options. Contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

Rollaway beds – if needed – cost $15 + tax per night. Baby cots/cribs are complimentary.

What comes in a Standard Room?

Our lead-in Standard Room category includes two oversized Double beds (same length as a Queen, but slightly narrower), microwave, mini-refrigerator (like you may find in a dormitory), Keurig single-cup coffee/tea maker, coffee and tea, dual sinks, shower/tub combination, and most offer a balcony. These rooms can accommodate up to four persons using existing bedding, and can accommodate up to five persons by adding a rollaway bed (daily cost of $15 + tax), or a baby cot/crib (free of charge).

If you have booked your room through a third-party holiday packager (Qantas Holidays, Infinity Holidays, WestJet Vacations, Get Away Today, Walt Disney Travel, etc.), you will be placed in a Standard Room. To enquire about an upgrade and the daily fees for upgrades contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

I booked through Expedia/Hotels.com/Booking.com/etc. and I would like to upgrade. How can I do it?

If you booked through any online travel agency like Expedia, you must contact them directly to upgrade your room and adhere to their specific change rules. Online travel agencies have access to most of our room types, however there are a few suites they do not have access to. For more information contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

I booked a travel package that includes a room. What will I get?

If you have booked your room through a third-party holiday packager (Qantas Holidays, Infinity Holidays, WestJet Vacations, Get Away Today, Walt Disney Travel, etc.), you will be placed in a Standard Room. Our lead-in Standard Room category includes two oversized Double beds (longer than a Queen, but slightly narrower), microwave, mini-refrigerator (like you may find in a dormitory), Keurig single-cup coffee/tea maker, coffee and tea, dual sinks, shower/tub combination, and most offer a balcony. These rooms can accommodate up to four persons using existing bedding, and can accommodate up to five persons by adding a rollaway bed (daily cost of $15 + tax), or a baby cot/crib (free of charge).

To enquire about an upgrade and the daily fees for upgrades contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

Is there a safe in every room?

Yes. And the electronic room safes are large enough for a 15” laptop.

Is the WiFi free?

Yes. WiFi access is free in all rooms and across the hotel grounds.

Are there rooms which interconnect with a door for larger families?

Yes. The hotel has a small collection of rooms which interconnect with a door. The hotel is unable to guarantee room placement but the staff will do its very best to reserve these rooms in advance. Please contact our reservations department in advance to add this request, 714-776-6120, or email to stay@hojoanaheim.com.

Are there cribs (baby cots) available?

Yes. Cribs/baby cots are free of charge. Please advise us of this request and we will make a note on your reservation.

Do you offer wheelchair accessible rooms, or rooms for hearing-impaired or sight-impaired guests?

Yes. Please contact our reservations department and let us know your needs and we will let advise you of the rooms available for your travel dates. Contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

Do the rooms have microwaves, refrigerators or kettles?

All guest rooms offer both a microwave, and a mini-refrigerator (much like you would find in a dormitory room). Kettles are available to borrow for free at the front desk.

Can I request a specific room?

The hotel has nearly ten different room types in various categories and in various buildings. Each room type is sold at a different price. You may request a room location within the category that you purchased, and the staff will do their best to accommodate your request based on the rooms available on your arrival day. Rooms in a higher, more expensive category cannot be requested; you must purchase the higher category room to receive it. Contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com.

How can I get a room with a Disney view?

Disney view rooms are in our main tower, facing Disneyland Park, on floors 3 through 7. These rooms are sold as a Disney view rooms and cost more per night than our other category rooms. You must purchase these rooms in advance, and they cannot be requested if you have purchased a different category. Contact our reservations department at 714-776-6120, or email to stay@hojoanaheim.com. Please note that the fireworks can be viewed from various locations around the hotel grounds, including Castaway Cove Water Playground.

What is available at the Main Street Market gift shop at the hotel?

The Main Street Market is in the main tower of the hotel (Building 1) and is open daily from 7AM to 11PM. The market offers sundries such as medicines, sun screens, toiletries; drinks such as juice, milk, beer and wine; Foods such as candy, snacks, baked goods, fruit, microwave meals, soups, cereal, bread, and lunchmeats; Souvenirs such as plush toys, t-shirts, sweatshirts, and collectibles; pool toys and floats and much more! Guests are not able to charge items back to their room.

Is there a guest laundry facility at the hotel?

There are two laundromats at the hotel. One is located near the lobby in the main tower (Building 1). The second is located at the rear of the property in Building 2, near the Garden Pool. Coins are available in the game room with the coin machine, and the cost to wash is $1.25 and the cost to dry is $1.25. There is washing detergent found at the gift shop.

Water Facilities

What are the hours for Castaway Cove Water Playground?

Castaway Cove general area including hot tub spa is open from 10AM to 10PM
Pirate ship and water features shut down promptly at 9PM, but hot tub and children’s pool remain open until 10PM

Hot tub spa 102°F / 39°C

What are the hours for the Garden Pool?

The Garden Pool is open from 9AM to 10PM. Pool temperature 80°F / 27°C.

What temperature is the water at the water playground and pool?

Pool temperature 80°F / 27°C
Hot tub spa 102°F / 39°C

Please note, the water playground is heated to 80°F / 27°C but runs through fountains in shallow and small quantities which cools quickly.

Is Castaway Cove and the Garden Pool open every day?

Yes, both facilities are open daily, year-round! The Castaway Cove area may close due to severe weather such as lightening, but they will stay open during rain.

Are towels available at the water playground and the pool?

Yes, pool towels are available at both Castaway Cove water playground and at the Garden Pool facilities.

Can we rent the water playground or pool area for a party, or invite outside guests to join us?

No. Castaway Cove water playground and the Garden Pool are private facilities only for the use of registered hotel guests. Outside guests, who are not registered, are not able to use the facilities. Due to the size of our facilities we strictly inforce this rule to allow more space and a peaceful environment to our registered hotel guests. The hotel buildings, grounds and facilities are private property. When you check in, the front desk will give you wristbands for the exact number of registered guests in your room. EVERY member of your party will need to wear the wristbands while they are at the pool facilities if they plan on using the slides or not. You will only be allowed a maximum number of wristbands that can fit in your room. If you have a king room you may only receive a maximum of 3 wrist bands, if you have a room with two double beds or two queen beds you can only have a maximum of 5 wristbands. Wristbands are non-transferable and meant to stay on for the duration of the stay.

Disneyland Resort/Annual Passport

I have a Disneyland Resort Annual Passport. Is there a room discount or other benefits available?

Yes! AP holders receive 20% off if you book direct with the hotel utilizing your special code. More information on how to book your room here: http://www.hojoanaheim.com/ap

AP holders also receive 10% off at our on-site convenience store, the Main Street Market. Simply show your pass and your ID at check out.

Can we buy our Disneyland Resort tickets at the hotel?

Yes! When you arrive the front desk, the staff will be more than happy to help you with Disneyland Tickets. We only sell multiday tickets. The Park Hopper tickets give you access to both Disneyland and California Adventure in the same day. Please keep in mind that our ticket prices will reflect the prices that offered at Disneyland so these prices are subject to change at any moment. Below are the current prices of the Disneyland tickets available at the front desk (prices subject to change):

2-Day Park Hopper: Adults $244 Children $232
2-Day 1 Park Per Day: Adults $199 Children $187
*3-Day Park Hopper: Adults $315 Children $303
*3-Day 1 Park Per Day: Adults $270 Children $258
*4-Day Park Hopper: Adults $335 Children $320
*4-Day 1 Park Per Day: Adults $290 Children $275
*5-Day Park Hopper: Adults$350 Children $335
*5-Day 1 Park Per Day: Adults $305 Children $290
*City Pass: Adults $353 Children $324

*Includes one Magic Morning, this is an early entry into Disneyland an hour before the park opens on Tuesday, Thursday, or Saturday.

You may also buy your tickets online before you arrive here: http://bit.ly/2akXb6M

Do you offer a package price that includes room and Disneyland Resort tickets?

No. Currently there are no package options that include Disneyland Resort or other tickets. The lowest room rates available for any date are those showing online at hojoanaheim.com. Early booking is recommended to lock in a room rate, as prices increase closer to the arrival date.

Tours / Transportation / Scooters

Does the hotel provide transportation from LAX, or SNA/John Wayne Airport?

There is no transfers provided by the hotel, but the three recommended options for transfers from LAX, Orange County Airport/SNA or Long Beach Airport/LGB are below:

Disneyland Resort Express: Scheduled motor coach pick-up from both SNA and LAX airports from in front of baggage claim areas. Brightly decorated motor coaches offer comfortable seating, onboard restroom, and plenty of storage for luggage. You may book in advance or pay as you board! May have frequent stops. https://dre.coachusa.com

Karmel Shuttle: Local and dependable van shuttle serving SNA, Long Beach/LGB, and LAX airports. Karmel also services the cruise ship ports and terminals at San Pedro and Long Beach which provides access to cruise ships and Catalina Express with daily departures to Catalina Island. Drivers will depart more quickly from the airport and make no more than three stops maximum but all within the Disneyland® area. http://karmel.hudsonltd.net/res?USERIDENTRY=HOJO&LOGON=GO

Jag Transportation: Town car and SUV service providing transportation to/from LAX, SNA, and LGB Airports. Jag Transportation offers private rides, taking you straight to your destination without any additional stops. Child safety seating is provided upon request. Online reservations are on a prepaid basis. https://www.anaheimtowncarservices.com/

Super Shuttle: Van shuttle serving SNA and LAX airports. This is a national chain which operates throughout the USA. Drivers will circle the airport until van is full. Multiple stops along the way from the airport to the Anaheim area are possible. https://www.supershuttle.com/

Is there a Disneyland shuttle from the hotel?

Yes. Anaheim Resort Transit (or ART), services the Howard Johnson frequently throughout the day and is a paid service. Please note that the hotel is one of the ten closest hotels to the Disney park entrances at less than a 10-minute walk. More time will be required when utilizing the ART shuttle for the short distance.

Now ART provides more than just service to Disneyland! ART connects you with the entire Anaheim Resort and beyond including, Knott’s Berry Farm, Honda Center, GardenWalk, MainPlace Mall, Outlets at Orange, Anaheim Convention Center, the Packing District and more. ART’s frequent service with thirteen interchange routes allows for easy access and convenient connections.

ART Pricing:
1 Day
Adult (10 yrs +) Child (3-9 yrs)
$5.50 $2.00
3 Day
Adult (10 yrs +) Child (3-9 yrs)
$14.00 $3.00
5 Day
Adult (10 yrs +) Child (3-9 yrs)
$23.00 $5.00
ART passes may be purchased at the hotel front desk or from other convenient pass sales outlets. Drivers do not sell passes. Ticket prices subject to change. Visit www.rideart.org for more information.

What options do we have for a day-tour to Universal Studios Hollywood, LA/Hollywood, SeaWorld, LEGOLAND, Catalina Island and beyond?

Our recommended tour operator partners offer many tour options and pick-up and drop-off right at the Howard Johnson:

Lux Bus America: Provides tours to Universal Studios, Best of LA/Hollywood/Beaches Tour, Daily express service to Las Vegas and City-to-City shuttle service. High quality service and vehicles are Lux Bus’s hallmark. Enjoy convenient onboard ticketing and hotel pick-up and drop-off. http://www.luxbusamerica.com/index.php?choice=LuxAmerica

Starline Tours: Provides additional Los Angeles and theme park tours, San Diego tours, and City-to-City shuttles. This national chain uses a local depot for ticketing and will pick-up and drop-off at the hotel. https://www.starlinetours.com/anaheim-tours/

Karmel Shuttle & Extreme Tours: Karmel offers smaller vehicle options to the major theme parks, shopping, L.A. city tours and dinner shows. They also offer more extreme tours like horseback riding to the Hollywood sign, Ziplining on Catalina Island, Segue tours in Santa Monica and more! Need a transfer to the cruise ship terminals in Long Beach or San Pedro? Karmel offers convenient shuttle to both terminals and also to the Catalina Express terminal offering daily departures to Catalina Island. https://www.karmel.com

We would like to take a Disneyland Resort VIP Tour. How can we do that?

You don’t have to be royalty to receive royal treatment at the Disneyland Resort. Simply use the contact information below to reserve your spot or ask questions. All Disneyland Resort tours are handled exclusively by Disney and are in no way related to the Howard Johnson Anaheim.

“Disneyland Resort VIP” Tour:
Roll out the red carpet for your family by regaling them with our customizable VIP experience—and get ready for your most magical day ever!
Imagine… having your own private tour guide accompany your family as you explore the parks… a friendly Disney expert and “personal concierge” traveling with you each step of the way and sharing fun behind-the-scenes stories! Is there any better way to maximize the magic of Disneyland Park and Disney California Adventure Park?

Welcome to the ultimate Disney experience—Disneyland Resort VIP Tours—which combine the white-glove service and hospitality Disney is known for, plus a wealth of premium benefits!

VIP Tour Benefits include:
Hassle-Free Planning – Dream your family’s perfect day at the parks, and then “let your concierge be your guide”—designing a customized yet flexible day based on your family’s specific needs and priorities—and even booking your dining reservations in advance!
Priority Access – Enjoy expedited access to over 30 favorite Disneyland Resort attractions, Character Greetings and shows!
Reserved Seating – Maximize your magic per minute with VIP viewing and seating for select parades, stage shows and nighttime spectaculars.
VIP Service – Delight in Disney’s acclaimed hospitality and attention to detail with your own personal guide helping with your needs and entertaining your family with insider tips and stories throughout the day.

To learn more about VIP Tours or to make a reservation, please contact Disney Special Activities at DisneylandVIPTours@disney.com or (714) 300-7710. (Guests under 18 years of age must have parent or guardian permission to email or call.) Due to the popularity and limited availability of this experience, they encourage you to make your reservations early!

“Walk in Walt’s Disneyland Footsteps” Guided Tour:
Discover what inspired Walt Disney to create Disneyland Park—his first theme park and original Magic Kingdom.

Explore Walt’s life as you experience classic Disneyland attractions before ending with a delicious meal. Prepare yourself for a magical journey as you learn how Walt Disney wove his personal history into the development of Disneyland Park. Listen to stories about what inspired him, the challenges he faced and the excitement he encountered while designing what is now one of the most famous vacation destinations in the world.
Along the way, you will even see a part of the theme park unavailable to most Guests. It’s a perfect opportunity to gain a unique perspective of each of Walt’s Fantasy realms! Depending on the time of day, end your historic tour with a delicious lunch or dinner on Main Street U.S.A., provided for all tour participants by the Jolly Holiday Bakery.

Please note: All offerings and experiences are subject to change without notice.

Call for Reservations
(714) 781-8687

Q: We need to rent a mobility scooter. Do you have those available?
A: There is a company that can drop off a scooter at the Howard Johnson front desk for your arrival. It is currently at $40 per day (prices subject to change). At the end of the day we can charge it for you near the lobby, and the company will pick it up from the front desk on your departure day. It is recommended to book this in advance in case there are shortages with their inventory. For more information contact us at 714-776-6120, or email to stay@hojoanaheim.com.

Dining

Do you have a restaurant at the hotel?

On the hotel grounds is the Main Street Market convenience store which is always stocked with quick-grab breakfast and lunch items, as well as beverages, beer, wine, sundries and souvenirs. Plenty to stock up the refrigerator in your room.

Adjacent to the hotel, steps from the lobby, is Mimi’s Café! Mimi’s offers breakfast, lunch, dinner, full bar, specialty coffees and kid’s menu. Prices are low for the area and the value is big! Guests must pay direct at Mimi’s, no room charging available.

Are there restaurants near the hotel?

There are so many restaurant choices near the Howard Johnson, you may find it hard to choose. There are dozens of restaurants walkable from the hotel, with dozens more within a quick cab or shuttle ride. From inexpensive dining like McDonald’s, Panera or IHOP, to causal midscale family restaurants like Mimi’s Café, Bubba Gump Shrimp or Tortilla Jo’s, all the way to fine dining like Catal, Napa Rose or Roy’s of Hawaii, nothing is more than a 15-minute stroll or quick cab ride. Once you arrive, ask one of our knowledgeable staff for recommendations. For reservations in advance, explore the links below:

Disney Dining for restaurants and cafes at the parks, Downtown Disney District or at the three hotels: https://disneyland.disney.go.com/dining/
Downtown Disney District dining options: https://disneyland.disney.go.com/dining/downtown-disney-district/
The restaurants at Anaheim GardenWalk: https://anaheimgardenwalk.com/pdfs/directoryMap.pdf