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Count-on-Us

We’re committed to the health and safety of our guests and team members, so we’re taking important steps to demonstrate you can Count on Us℠—whether you’re planning to travel now or in the future.  We've partnered with the global industry leader, Ecolab, using EPA approved disinfectants and are following the AHLA Stay Safe best practices and guidelines to provide an enhanced cleaning experience.

Cleaning and Safety Protocols

  • Disinfecting wipes with your key card at check-in
  • Complimentary travel-size hand sanitizer for each room
  • More frequent cleaning and disinfecting of high-touch areas
  • Enhanced social distancing measures in public spaces
  • Approved masks recommended in indoor public areas throughout the hotel grounds
  • Hand sanitizer stations throughout hotel
  • Reservations required for Castaway Cove and Garden Pool
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Enhanced Cleaning with Ecolab Products

We know the cleanliness of our hotel is top of mind, so we’ve expanded our relationship with Ecolab to use their EPA-approved, Covid-killing disinfectants in guest rooms and public spaces. Ecolab is a global leader in water, hygiene, and infection prevention technologies and service.

Frequently Asked Questions

In light of COVID-19, what steps is Wyndham Hotels & Resorts taking to help protect guests?

In the U.S. and Canada, we’ve launched our Count on Us initiative to put safety first with elevated cleanliness standards, an expanded relationship with Ecolab for EPA-approved disinfectants, and more.

How are you limiting attendance at your water play facilities?

We have partnered with a reservation service for our Castaway Cove Water Playground. Guests of the hotel may make reservations 30 days prior to check-in at the hotel. Reservations are for blocks of 2 hours at Castaway Cove, and Guests may make one reservation at the facility per day.  Effective May 13, seating reservations will not be required for seating at the Garden Pool, but will be on a space-available basis.

  • A maximum of 5 guests per room are permitted per reservation.
  • Reservations at the Castaway Cove may be made for either one dining table with 4 chairs or up to 4 lounge chairs per reservation, per room.
  • Guests should arrive to Castaway Cove 15 minutes prior to their reservation time to get checked in and receive their wristbands.
  • Guests may only use the pool furniture assigned in their reservation.  To promote physical distancing, pool furniture may not be rearranged.
  • The facilities will be closed down and all guests cleared out between reservations blocks to perform sanitation procedures.
  • Please see the facility attendant at Castaway Cove if your party would like to use the hot tub spa during your reservation block.  We will allow 10 minute blocks per room to reduce exposure to others (subject to availability).

Reservations time slots are as follows:

  • 10:00 am – 12:00 pm
  • 12:30 pm – 2:30 pm
  • 3:00 pm – 5:00 pm
  • 5:30 pm – 7:30 pm
  • 8:00 pm-10:00 pm

What is your mask/face covering policy?

To protect both you and our associates, we recommend but do not require proper use of masks/face coverings in all indoor areas of the hotel. Face coverings should fit comfortably over your nose and mouth.

Are rooms serviced daily by Housekeeping?

For your comfort and convenience, Housekeeping service will only be provided every 2nd day of the duration of your stay.  Whether you just need fresh towels or a full-service cleaning, just let us know, and we’ll schedule your service.